PAN problems and next steps

Search the troubleshooting cards by the issue on your receipt or screen. Use the exact provider message when asking for help.

Before retrying

Keep the provider acknowledgement and the date of the last attempt.
Compare the actual error message with the submitted details. Avoid repeated payments or duplicate applications while an earlier transaction is unresolved.
Contact NISE COMPORT with your service reference for assistance. Provider approval, refunds and official record changes remain with the relevant provider.

Find help with a PAN issue

18 guides

Read the exact rejection reason. Prepare the requested correction or evidence and confirm the resubmission route before paying again.

Compare full names on the actual records. Identify which record needs changing and obtain evidence for the corrected name.

Use a clear current photo and the dimensions and file limits of your selected provider route.

Check clarity, placement, signatory capacity and the provider's current signature instructions.

Check the allowed file type and size, and make sure the file opens correctly. Retain the original before compressing.

Read the provider's accepted list and confirm the proof belongs to the applicant or permitted representative.

Compare the communication address and proof. Check document age requirements where applicable.

Use a separate accepted birth document when required; do not assume Aadhaar is sufficient for the chosen mode.

Check existing records and ask for the appropriate correction or surrender route. Do not apply for another PAN.

Check the selected provider and reference against your receipt. An NISE service reference is not a provider acknowledgement.

Check for a discrepancy notice and retain the acknowledgement when contacting the provider.

Use the dispatch reference and compare the delivery address. Contact the provider or postal service about the actual tracking result.

Check access to the registered contact, resend instructions and the official recovery route. Do not share received OTPs.

Keep the transaction reference and check the provider's pending-payment guidance before paying again.

Use the provider's AO lookup or ask for jurisdiction guidance. Do not guess a replacement code.

Check the official linking status and demographic records; follow the specified correction or designated-centre route.

Check allotment and provider eligibility. Instant e-PAN and existing-provider downloads are different facilities.

Use the password instructions from the provider's message and a trusted PDF viewer; never upload the file to a public unlock service.

Can you promise a refund or approval?

No. Review the provider's terms and the agreed assistance scope. We can help identify the next step, but cannot guarantee a provider decision.